Connected Surrey
BROADBAND GUIDE
WHAT IS BROADBAND? GETTING STARTED USING BROADBAND GLOSSARY
WHAT HAPPENS IF MY BROADBAND IS NOT WORKING?
ISP ’s provide help line phone numbers for customers who experience problems with their broadband account. Ensure that you check whether any charge applies for using this service when you sign your contract. The charges are usually implemented through different call tariffs.

If the problems you are experiencing are with your computer rather than your broadband connection then you may need to call your PC provider help desk.